Saw an interesting survey by Forrester research available on the web. It is in line with my experiences to date, though I always question firms that use ROI and NPV as their primary justification - because NPV numbers and underlying assumptions can always be adjusted to reach a "suitable" figure. NPV is a great quantifiable metric, but it should be evaluated in context of other metrics and the underlying figures/assumptions should always be validated by an independent party.
Friday
Business cases and value realization survey
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